Service & Support

Yes. Many geothermal systems qualify for a factory rebate which can dramatically lower the upfront cost of a system.

After the installation of the geothermal system, you submit the rebate form and receive a check that helps deliver a much faster return on your investment. Our team will can explain more about your specific installation during consultation.

Geothermal systems for certain applications may qualify for state or local incentives. Geographic location can also determine if incentives are available. Our team can help identify which incentives may apply to your installation

Your system already comes with the manufacturer’s parts and labor warranty, so each homeowner can choose what level of support they wish to have. So between the manufacturer’s warranty coverage and American Energy the cost to maintain your system is covered. The maintenance consists of 3 visits in the first 5 years. These visits help ensure optimal performance, efficiency, and long-term reliability.

Yes. Our team will remind you when it’s time, but you can also contact your local service provider to schedule your service appointment.

Filters should typically be replaced every 3 months, depending on household conditions. Your system includes 5 years of replacement air filters to keep you healthy and your equipment clean.

No. The underground loop is a sealed system and is designed to operate maintenance-free for decades.

Geothermal systems perform best with steady temperature settings rather than frequent adjustments.

Yes. Geothermal systems provide more even, consistent temperatures and may not produce short, intense bursts of air common with conventional systems.

Every geothermal system is backed by a manufacturer warranty that covers parts and labor, designed to support long-term performance and reliability.

• 3 performance optimization trips for the 1st 5 years to keep your system operating efficiently

• Five years of replacement air filters

• Manufacturer-backed parts + labor warranty coverage for major system components

• Service and support from experienced geothermal professionals

• Manufacturers’ warranty coverages may vary from one brand to another. Refer to the specific manufacturer warranty documents to determine coverage details.

That varies from one manufacturer to another. AE&P provides licensing for both water source geothermal and direct exchange geothermal systems (often referred to as Waterless geothermal). Your sales representative can give you more specific information regarding the warranty for the geothermal brand being installed in your home.